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1. About the Intermediary (insurance Broker)
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a)
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Alexander Forbes Risk Services
AF Place, 90 Rivonia Road, Sandton, 2196
P O Box 781692, Sandton, 2146
Telephone Number: (011) 669-3000
Telefax Number: (011) 669-1900
FSP license number: 9299
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b)
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We are a company registered in accordance with the Companies Act. Our company registration
no. is 1969/018487/07. We have a contract with all insurers with whom we deal, to
act as insurance brokers, including authority to deal with premiums. Less than 30%
of our commissions and remuneration in the last calendar year were received from
Guardrisk Insurance Company Limited. We hold more than 10% of the insurers shares.
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c)
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We are in possession of professional indemnity insurance.
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d)
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In the event of a claim or complaint please contact Sun Couriers immediately.
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e)
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Details of the Rand amount of fees and commissions payable are available
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f)
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We are in possession of a mandate to act on behalf of the insurer.
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2. About the Insurers
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a)
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Mutual & Federal Risk Financing Limited
75 President Street , Johannesburg
P O Box 1120 , Johannesburg , 2000
www.mf.co.za
Telephone Number. (011) 374-9111
Telefax Number: (011) 833-6265
FSP license number: 12
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b)
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The Compliance Officer of Mutual & Federal Risk Financing Limited is: Michelle
Pedra
PO Box 1120, Johannesburg, 2000
Telephone Number: (011) 374-2315
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c)
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The scope of cover is detailed in Sun Couriers’ Contract for Carriage.
Contact Alexander Forbes Risk Services in the event that you require any additional
assistance in this regard.
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3. Claims Process
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All claims must be notified in writing or telephonically to Sun Couriers as per
the conditions contained in Sun Couriers’ Contract for Carriage.
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4. Other Matters of Importance
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a)
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You must be informed of any material changes to the information referred to in paragraphs
1 and 2.
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b)
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If the information given in paragraphs 1 and 2 was given orally, it must be confirmed
in writing within 30 days.
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c)
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If any complaint to the intermediary or insurer is not resolved to your satisfaction,
you may submit the complaint to the Registrar of Short-Term Insurance.
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d)
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A polygraph or any other lie detector test is not obligatory in the event of a claim
and the failure thereof may not be the sole reason for repudiating a claim.
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e)
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If premium is paid by debit order:
(i) It may only be in favour of one person and may not be transferred without your
approval; and
(ii) The insurer must inform you at least 30 days before the cancellation thereof,
in writing, of its intention to cancel such debit order
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f)
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The insurer and not the intermediary must give reasons for repudiating your claim.
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g)
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Your insurer may not cancel your insurance merely by informing your intermediary.
There is an obligation to make sure the notice has been sent to you.
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h)
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You are entitled to a copy of the policy free of charge.
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5. Warning
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Do not sign any blank or partially completed application form. Complete all forms
in ink. Keep all documents handed to you. Make note as to what is said to you. Don’t
be pressurised to buy the product. Incorrect or non-disclosure by you of relevant
facts may influence an insurer on any claims arising from your contract of insurance.
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6. Particulars of the Short-Term Insurance Ombudsman
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The Ombudsman is available to advise you in the event of claim problems which are
not satisfactorily resolved by the insurance intermediary and/or the insurer:
P O Box 32334 , Braamfontein, 2017
Telephone Number: (011) 726-8900
Telefax Number: (011) 726-5501
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7. Particulars of the Registrar of Short-Terms Insurance
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Financial Services Board,
P O Box 35655
Menlo Park , 0102
Telephone Number: (012) 428-8000
Telefax Number: (012) 645-0221
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8. Particulars of the FAIS Ombudsman
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Mr Charles Pillai
Eastwood Office Park , Celtis House, Ground Floor, Lynwood Ridge, 0081
P O Box 74571 , Lynwood Ridge, 0040
Telephone: (012) 470-9080/99
Telefax Number: (012) 348-3447
Sharecall Number: 0860 324766
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