Tolerable Package Size and Weight
Capacity limits of aircraft and vehicles restrict the size of packages that can
be accommodated.
As most of our packages will go on our automated conveyor belt system, it is our
recommendation that each package does not exceed 35 kilograms in weight and 1 metre
in any one dimension. This is the internationally accepted norm for man-handable
packages and should assist in ensuring that packages reach their destination intact.
If your package exceeds the recommended weight and dimensions, collection arrangements
must be made at least two hours prior to the collection time. A surcharge may be
levied for freight of this nature.
Packaging of Fragile Goods
Our clients are advised to avoid sending packages containing fragile or valuable
goods. Should you do so you are obliged to pack and label the package accordingly
to minimise the risk of damage. In terms of our Contract
for Carriage, UTi Sun Couriers is indemnified against any loss or damage (including
consequential damages) arising out of the carriage of fragile goods.
UTi Sun Couriers does take every measure to ensure the safety of fragile goods.
However, the responsibility for adequate packaging rests with the client. Clients
are advised to clearly label fragile freight, preferably with a fragile sticker,
at point of dispatch. This will alert our staff to the fragile nature of the goods,
who will then handle it accordingly. We recommend you make use of foam padding to
cushion contents from any impact that may be caused through handling and transport.
Never pack brittle articles together e.g. glass against glass. Please help us to
help you by packaging fragile goods correctly.
Addresses and Label
Please ensure that every package has a clear and full physical address on it. Do
not forget to include the destination town or city and postcode, as many cities
have similar named suburbs.
Every package must display a UTi tracking sticker, and we suggest you record the
tracking numbers on your dispatch document for your reference.
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